Key Accomplishments in Infosys BPM

• Greenfield setup of Automation/AI practice in Infosys BPM with a Vision: ‘Make Business Processes Digital Through Humanware’
  
• ​Scaled from 5 → 450 Automation/AI talent (Overall: 620) in 3 years - 70% home grown talent 
  
• Strategized and managed org initiative that led to 5800+ FTEs worth productivity over 3 years across technology and continuous improvement levers
• Established Automation Academy for amplifying human potential in Ops - 7200 trained and 850 certified
  
• Rolled out people analytics platform. 420 FTEs freed-up by optimizing workforce and re-deployed - $3M savings

Co-defined program vision with Client CXOs to drive Change Management and led enterprise automation programs for multiple global clients (as Head of Delivery)

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• Delivered 1 Million hours savings (500 FTE Savings) productivity in Finance & Accounting (€24.5M savings). 550+ Assist Edge BOTS. SSON Webinar - Europe HealthTech
• Delivered 24% productivity (Base HC: 320) with 40% reduction in TAT and $3.1 M annual cost savings in customer service process leveraging BluePrism. Press Release Extract - UK Telecom
• Automation of frontline loan office led to 32% improvement in cycle time reduction and 1400 basis points improvement in Acceptance ratio ($100M increased loan closings) - US Financial Services company
• Co-created loan servicing platform with customer - $8B unpaid principal, 27M docs processed with AI. $8.6B unpaid principal processed within 36 days (vs. 60 days) ~50-60% benefits with 2x-3x capacity amplification - US Mortgage
• 37% productivity with 80% Straight Through Processing in Trade Promotions process. Increased operational window from 9 to 20 hours leveraging Automation Anywhere - US CPG 
• Improved the performance of finance processes leveraging Automation Anywhere. 60% reduction in AHT. 50% FTEs freed up - Dutch lighting
  
• Revamped HR process improving 55% processing time resulting 70% productivity benefit leveraging Automation Anywhere -  Global IT services 
  
• Implemented Chat and Voice biometric AI platform for 50K users - 5 European languages - Europe Energy company
• 10x transition backlog cleared in 12 weeks with 2x capacity leveraging Process Intelligence, Machine Learning, RPA. Freed-up 140 FTEs - Europe Logistics
  
• ​Established 100+ member automation COE team across RPA development, support, AI, Azure, and governance. 50% reduction in order processing, $40M savings. 200+ Automation Anywhere BOTS - UK Oil & Gas 

Lakshmanan Ramanathan Ph.D.

Intrapreneur |  Automation & Purposeful AI